Employment Services Referral Standard Work is currently being reviewed for an updated process. Once review is completed and new Standard Work approved, will update Early Intervention Standard Work with the new process.

1. Early Intervention Monthly Report
1. Each month the Supervisor or Team Lead will generate a report with court orders that have been established or modified in the prior two(2) months. Example:The Monthly report being worked is October, then the Cases with established or modified order entered in August (Aug 1 through Aug 31) would be pulled for the report.
2. The Supervisor or Team Lead will assign the cases by dividing the cases between each team member in the Early Intervention (EI) team to work for the month.

1. Review and Categorize assigned cases
1. Early Intervention (EI) case manager will review cases.
1. Review Activity History for any actions taken within the last 90 days.
2. Review to make sure we have contact information for the Support Payor (SP).
1. If Contact information is missing, follow the locate process to see if contact information can be found.
3. Review to make sure we have contact information for the Support Recipient (SR).
1. If Contact information is missing, follow the locate process to see if contact information can be found.
4. Review if case is marked as correspondence only.
1. If the Support Payor is the party marked as correspondence only, send:
1. Notice of Child Support Obligation (FCSE0001F0543004 / Spanish: FCSE0001S0543002) without an appointment; and
2. Collection Remedies Available for Non-Payment for IVD (FCSE0001F0354003 / Spanish: FCSE0001S0354001).
2. If the Support Recipient is the party marked as correspondence only, nothing is sent to the Support Recipient.
5. Review Obligation screen to check monthly obligation matches New Order and Review the Summary balance screens for both Support Recipient and Support Payor to make sure obligation is accruing correctly. If the monthly obligation is not correct and/or balances are not correct enter F0099 - DEBT WORK NEEDED and note what issue needs to be addressed by the Finance Team. This will create a worklist for the Finance Team to review the case in 30 days.
6. Cases marked as “Case in Litigation" review the following:
1. Review Court Hearings to see if there are any future hearings.
2. Review Legal Tracking to see if there are actions still being taken by the Attorney General’s Office.
3. Review Activity History to see if there are any notes from the Attorney General’s office to see if they are still taking actions on the case.
4. If there are future hearings and showing that the Attorney General’s office is still taking action on the case, then the case is unworkable. If there are no further hearings and no current actions being taken by the Attorney General’s office then the case moves forward in the EI process.
2. Categorize cases as follows:
1. Unworkable: Are for any cases that are unworkable.
1. Cases with pending closure, bankruptcy, cases that are with the CAP center, high level inquiries, if there are deceased parties, and SR/SP requests a callback from the CW.
2. Intergovernmental cases where the SP is incarcerated.
3. Review in the activity history if the case manager is already working case or actions are pending such as settlement, modification review.
4. Parties with legal representation and/or are in Correspondence Only.
2. Zero Order/Zero Arrears: Review cases with zero order with no arrears. If neither party is incarcerated add activity code B0704 – EI CALL MADE – CASEWORKER NOTIFIED for the assigned case worker to review for possible closure.
3. Incarcerated: Any case in which the SR/SP is incarcerated. Cases with a 10 years plus sentence will be a non-workable case (blue).
4. R2/I2 Cases: (Responding/Initiating Intergovernmental) Any case that is an intergovernmental case.
5. Non-Contactable: Any case in which either the SR or SP doesn’t have ANY contact info. Locate action will be taken to attempt to find contact information. If locate action is unsuccessful, the case will be marked purple. EI case manager will add B0704 – EI CALL MADE – CASEWORKER NOTIFIED to notify the case manager that further locate action is needed.
6. Spanish: Any cases who have a party who primary language is Spanish
7. White/no color: Any cases that do not fit in the above categories.

1. Spanish Speaking case
1. Cases on the report showing the Support Recipient (SR) and/or the Support Payor (SP) are Spanish Speaking will be assigned to the EI case manager that has the Spanish stipend.
2. When a non-Spanish-speaking EI case manager is assigned a case involving a client who requires Spanish-speaking assistance, they will add the case to the “Spanish cases” tab on the tracker.
3. Spanish speaking EI case manager(s) will review the Spanish cases list regularly. They will select a case that has not been worked and add to the Spanish Case tab as the traded case.
1. If an EI case manager adds a case to the Spanish case list to trade a case, they will check the list to see which case is being traded for the Spanish case and add that case to their list to be worked.
4. If a Stipend Spanish Speaking EI case manager is not available, then following the Spanish Speaker Return Calls Standard Work.

1. Intergovernmental cases
1. EI case manager will not contact the Support Recipient on Responding cases (R2 cases)
2. EI case manager will not contact the Support Payor on Initiating cases (I2 cases)
1. If the initiating case is in Non-paying status, the worker will send a transaction to the other state requesting status on enforcement actions.
1. Go to Related list > Intergovernmental Record

2. Click “Add Outbound Transaction”
3. 

3. Click down arrow in “Select Other Jurisdiction” to get drop down list and click on “Ongoing”
4. 
5.  
4. The responding case will appear and click on Select under Actions. Information for other jurisdiction will autopopulate, including contact information.
5. 
5. Go to Transaction FAR Code: (Function: “MSC”, Action: “P”, Reason: “GSPUD”)
1. Additional Information: Please provide status of payment. No payment received since MONTH/YEAR
2. Click Submit to send
3. EI case manager will add Activity code T0200-CSENET TO with documentation of which state was contacted.
4. EI case manager will add Activity code B0704-EI CALL MADE - CASEWORKER NOTIFIED to notify the assigned case manager to review for response from the Other Jurisdiction.
1. The assigned case manager will receive a worklist “B0200- SEE CAAL B0700” due in thirty days which will require contact with the SR.
2. The assigned case manager will review the case and take the appropriate action and add Activity code B0705 – EI CALL MADE – ACTION COMPLETED.

1. Incarcerated Support Recipient or Support Payor
1. EI case manager will contact the party who is NOT incarcerated.
1. EI case manager will remind the party to contact DCSS if there are any changes such as address, phone number, and release date of the other party.
2. EI case manager will notify the enforcement case manager to review the case for closure if no arrears exist and medical support is not court ordered and/or the Support Payor is incarcerated beyond the child’s emancipation.
1. The EI case manager will add Activity code B0704 – EI CALL MADE – CASEWORKER NOTIFIED to notify the assigned case manager to review for possible closure.
1. The assigned case manager will receive a worklist “B0200- SEE CAAL B0700” due in thirty days which will require contact with the SR.
2. The assigned case manager will review the case and take the appropriate action and add Activity code B0705 – EI CALL MADE – ACTION COMPLETED.

1. Support Payor Contact
1. EI case manager will call the Support Payor (SP), except in cases categorized as “Unworkable”, outlined in Step 2.
1. When contact is made, the EI case manager will:
1. Verify demographic information,
2. Educate the SP about the child support process,
3. Provide information about services offered by DCSS such as, but not limited to:
1. How to register to use AZCARES Online Portal;
2. How to use the document center for locating forms for future use;
3. Ask if there has been a change in employment information.
4. If an employer is provided, check if the employer is showing for SP:
5. If listed as an employer for the SP, check if an IWO has been issued
6. If IWO is not issued, follow the Issuing or Stopping an IWO Standard Work.
7. If employer is not showing as an employer for the SP, follow the Adding an Employer for the Support Payor Standard work ;
4. Answer questions from the SP and clarify any child support-related concerns.
5. The EI case manager will use the Barriers to Payment Questionnaire to determine if the SP is eligible for one of the following incentive/referral programs based on their education and/or employment status (unemployed or underemployed):
1. GED PDI Personal Development Incentive Procedures;
2. Enter Activity code M7100 - PDI GED/HSD Program Inquiry and;
3. Enter Activity code B0704 - EI CALL MADE - CASEWORKER NOTIFIED
4. The compliance case manager will receive worklist B0202- SEE CAAL B0704 due in thirty days which will require review for the next appropriate enforcement action, if any.
5. The compliance case manager will add activity code with narrative B0705 EI CALL MADE – ACTION COMPLETED upon taking the next appropriate enforcement action or determining that additional action is not necessary
2. Employment Services Interim process;
3. Provide contact information and/or website to Arizona@Work to apply for Employment Services;
3. Provide to other community resources that may assist the SP, utilizing AZ211.
4. If the SP makes a promise to pay, the SP must provide the amount they will pay and the date they will pay.
5. EI case manager will note on the Early Intervention Tracker with the date and amount the SP advised for the promise to pay.
6. EI case manager will follow up the 1st business day after the date the SP promised to pay.
7. If the SP did not make the payment as promised, EI work will add Activity code B0704 EI CALL MADE – CASEWORKER NOTIFIED.
8. The case manager will receive worklist B0202- SEE CAAL B0704 due in thirty days which will require review for the next appropriate enforcement action, if any.
9. The case manager will add activity with narrative B0705 EI CALL MADE – ACTION COMPLETED upon taking the next appropriate enforcement action or determining that additional action is not necessary.
6. If there has not been a payment on the case, the EI case manager will mail the following documents to the SP:
1. Notice of Child Support Obligation (FCSE0001F0543004 / Spanish: FCSE0001S0543002) without an appointment; and
2. Collection Remedies Available for Non-Payment for IVD (FCSE0001F0354003 / Spanish: FCSE0001S0354001).
7. EI case manager will upload the Barriers to Payment Survey to the case, select “DCSS Case Review Worksheet” as the Document type and Document the call using activity code T0151-EARLY INTERVENTION CALL MADE TO NCP.
1. In Comments, note what was discussed in the call
8. The EI case manager will notify the assigned case manager when additional follow up with the Support Payor is needed by adding Activity B0704 EI CALL MADE – CASEWORKER NOTIFIED.
1. The case manager will receive worklist B0202- SEE CAAL B0704 due in thirty days which will require review for the next appropriate enforcement action, if any.
2. The case manager will add activity code with narrative B0705 EI CALL MADE – ACTION COMPLETED upon taking the next appropriate enforcement action or determining that additional action is not necessary.
3. In Comments, note what was discussed in the call.
2. If contact with the SP is unsuccessful, the EI case manager will:
1. Phone Call attempts should occur on two different days at different times;
2. Document the call attempts using activity code T0153-EARLY INTERVENTION CALL - NCP NOT REACHED
3. Send email to SP regarding attempt call using email Script
4. Document the email using activity code T0044-EMAIL SENT TO and include email address used
5. The EI case manager will mail the following documents to the SP:
1. Notice of Child Support Obligation (FCSE0001F0543004 / Spanish: FCSE0001S0543002) without an appointment.
2. Collection Remedies Available for Non-Payment for IVD (FCSE0001F0354003 / Spanish: FCSE0001S0354001).
6. The EI case manager will add activity code B0704 EI CALL MADE – CASEWORKER NOTIFIED.
1. The case manager will receive worklist B0202- SEE CAAL B0704 due in thirty days which will require review for the next appropriate enforcement action, if any.
2. The case manager will add activity code with narrative B0705 EI CALL MADE – ACTION COMPLETED upon taking the next appropriate enforcement action or determining that additional action is not necessary.